Support Center

Follow these steps to recharge your balance:

1. Login to your account
2. Click on the "Recharge" button from the dashboard
3. Select your preferred payment method
4. Complete the payment
5. Credits will be added to your account upon successful payment

If you're having trouble running tools, follow these steps:

1. Check your internet connection
2. Clear your browser cache
3. Refresh the page
4. Try with a different browser
5. Contact our support team if the problem persists

Check the following if you're having trouble uploading files:

• Check file size limit (maximum 10 MB)
• Ensure you're uploading in supported formats
• Check if the file has viruses or is corrupted
• Ensure your internet connection is stable

Follow these steps if you're having trouble logging in:

1. Check if your email address is correct
2. Ensure you're entering your password correctly
3. Check if caps lock is on
4. Use the "Forgot Password" option to reset your password
5. Contact our support team if the problem persists

Check the following if you're having trouble with payments:

• Check if your payment method is active
• Ensure you have sufficient balance on your card
• Check if you've entered card information correctly
• Check if the transaction has been blocked by your bank
• Try another payment method or contact our support team

If you're experiencing issues with text display in our typing tools:

• Check if your browser supports Unicode characters
• Try refreshing the page and re-entering your text
• Ensure you're using a supported font for your language
• For professional typing tools, check if you've selected the correct language option
• Try using a different browser if the issue persists

If you're facing formatting issues with our Professional Text Typing tool:

• Check if you've selected the correct document type (letter, resume, etc.)
• Ensure you're following the template guidelines correctly
• Try using the preview option to check formatting before finalizing
• For complex documents, consider using the Manual Text Typing tool for more control

If you're encountering character limit issues:

• Each typing tool has different character limits based on your plan
• For longer documents, consider splitting your text into multiple parts
• Upgrade your plan for higher character limits
• For very large documents, consider using our document processing services instead

If you're having trouble merging PDF files:

• Ensure all PDF files are not password-protected
• Check if the total file size exceeds the limit (maximum 50 MB combined)
• Try uploading files one by one instead of all at once
• Ensure your internet connection is stable during the merging process
• If the issue persists, try converting the PDFs to a different format and back to PDF

If you're experiencing quality issues with PDF to Word conversion:

• Complex layouts with tables, images, and special formatting may not convert perfectly
• Scanned PDFs need OCR processing which might affect quality
• Try adjusting the conversion quality settings in the tool
• For important documents, consider manual editing after conversion
• Some PDFs with special security features may not convert properly

If PDF compression isn't reducing file size as expected:

• Check if your PDF already contains compressed images
• Try selecting a higher compression level in the tool settings
• Consider removing unnecessary pages before compression
• PDFs with mostly text content may not compress significantly
• For better results, try compressing images before including them in the PDF

If you're having trouble with our background removal tool:

• Ensure your image has clear contrast between the subject and background
• Images with complex backgrounds (hair, trees, etc.) may require manual adjustments
• Try using images with higher resolution for better results
• For best results, use images with solid color backgrounds
• If the tool fails, try using a different image format (PNG, JPG)

If image compression is reducing too much quality:

• Try adjusting the compression quality slider in the tool
• For photos, use JPEG format with quality setting of 80-90%
• For graphics with text, use PNG format to preserve sharpness
• Consider compressing in stages rather than all at once
• For important images, keep a backup of the original before compression

If you're having trouble with image alignment in our merger tool:

• Ensure all images have similar dimensions or aspect ratios
• Try using the manual alignment option instead of automatic
• For best results, pre-process images to have consistent dimensions
• Check if you've selected the correct merge direction (horizontal/vertical)
• Consider adding borders between images for better visual separation

If our AI Writer is generating content that doesn't match your requirements:

• Provide more specific and detailed prompts
• Include examples of the style or format you want
• Try breaking down complex requests into smaller parts
• Use the "regenerate" option to get different results
• For technical content, provide relevant keywords and context

If you're not getting the desired results from our AI Image Generator:

• Be more specific in your descriptions (colors, style, composition)
• Try using reference images to guide the AI
• Adjust the creativity/accuracy slider based on your needs
• For complex scenes, try generating elements separately
• Remember that AI interpretation of text may vary from human understanding

If our AI Summarizer is not capturing the key points of your text:

• Try adjusting the summary length slider
• For technical documents, ensure you've selected the correct domain
• Break down very long documents into sections before summarizing
• Check if the original text has clear structure and headings
• For best results, ensure the input text is well-organized and coherent

If video compression is taking longer than expected:

• Large video files (over 500MB) will naturally take longer to process
• Higher resolution videos require more processing time
• Try reducing the compression quality for faster processing
• Ensure you have a stable internet connection throughout the process
• For very large files, consider splitting them into smaller segments first

If you're experiencing quality issues with video to GIF conversion:

• GIFs have limited color palette (256 colors max) which affects quality
• Try selecting a shorter clip for better quality
• Reduce the frame rate for smaller file size but lower quality
• For best results, start with high-quality source video
• Consider using our video trimmer to select the perfect segment before conversion

If you're experiencing audio sync issues when adding audio to video:

• Ensure both video and audio have the same frame rate
• Check if the audio file format is compatible with your video
• Try using the manual sync option to adjust timing precisely
• For best results, use audio files with consistent bitrates
• If issues persist, try converting both files to standard formats first

If you're having trouble printing voter slips from our tool:

• Check if you've selected the correct paper size in print settings
• Try using the "Print Preview" option before actual printing
• Ensure your printer has sufficient ink and is properly calibrated
• For bulk printing, consider downloading the PDF version first
• If formatting issues persist, try a different browser or update your printer drivers

If images are not displaying correctly in our ID Maker tools:

• Ensure your images are in supported formats (JPG, PNG)
• Check if image resolution is adequate for printing (300 DPI recommended)
• Try refreshing the page and re-uploading the images
• For best results, use portrait-oriented photos with clear backgrounds
• If issues persist, try resizing images before uploading using our image tools

If your customizations are not saving in our utility tools:

• Ensure you've clicked the "Save" or "Apply" button after making changes
• Check if your browser is blocking cookies or local storage
• Try refreshing the page and re-applying your customizations
• For complex designs, save your work periodically to avoid losing changes
• If issues persist, try using a different browser or clearing your browser cache

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM - 10:00 PM
• Saturday: 10:00 AM - 8:00 PM
• Sunday: 12:00 PM - 6:00 PM
• Holidays: Limited support available

Emergency support is available 24/7 for critical issues affecting service availability.

Our response times vary by ticket priority:

• Urgent: Within 1 hour (business hours)
• High: Within 2-4 hours
• Medium: Within 4-8 hours
• Low: Within 24 hours

Complex issues may require additional time for investigation and resolution.

To help us resolve your issue faster, please include:

• Your account username or email
• The specific tool or feature you're using
• Step-by-step description of what you did
• Any error messages you received
• Screenshots if applicable
• Your browser and operating system
• Time when the issue occurred